bg367 Privacy Policy

1. Introduction

bg367 is Bangladesh's trusted online gaming platform, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We are committed to maintaining the privacy and security of every player who uses our platform. This Privacy Policy describes how bg367 collects, uses, stores, and protects personal information when you access our website and services.

By accessing or using bg367's services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using the platform. This document applies to all users, including registered members and casual visitors, aged 21 and above.

2. Information We Collect

In order to operate our platform effectively and provide a safe, compliant gaming environment for players across Bangladesh, bg367 collects the following categories of personal information:

• Registration details: full name, date of birth, username, email address, and phone number.
• Identity verification documents: national ID card (NID), passport copy, or other government-issued photo identification, as required for KYC compliance.
• Financial data: payment method details including bKash, Nagad, Rocket, Upay, or bank account information used for deposits and withdrawals.
• Transactional records: deposit history, withdrawal requests, bet history, and game activity logs.
• Technical data: IP address, device type, browser type and version, operating system, and session duration.
• Communications: messages sent to customer support, live chat transcripts, and feedback submitted through any contact channel.

3. How We Use Your Information

bg367 processes your personal data strictly for legitimate purposes related to the operation of a responsible and secure gaming platform. Your information is used for:

• Account creation, authentication, and ongoing account management.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and supported bank partners.
• Identity verification (KYC) to protect against fraud, money laundering, and underage gambling.
• Delivering platform notifications, transaction confirmations, promotional updates, and customer support responses.
• Improving platform performance, analysing user behaviour to enhance the gaming experience, and detecting and preventing technical or security issues.

4. Data Sharing and Disclosure

bg367 treats your personal data with strict confidentiality. We do not sell, trade, or rent your information to any third party for commercial or marketing purposes. However, in certain limited and necessary circumstances, we may share relevant data with the following categories of parties:

Payment processors (such as bKash and Nagad gateway partners) solely to complete financial transactions you have initiated. Identity verification service providers engaged to fulfil KYC requirements. Technology partners and infrastructure providers who support the operation of our platform under strict data processing agreements. Regulatory or law enforcement authorities where disclosure is required by applicable law or court order.

5. Cookies and Tracking Technologies

bg367 uses cookies and similar tracking technologies to enhance site functionality, remember your preferences, and gather anonymised analytics data. Cookies are small text files stored on your device when you visit our website. We use the following types:

• Essential cookies: necessary for core site functions such as login session maintenance and security checks.
• Functional cookies: used to remember your language preference and display settings.
• Analytical cookies: collect aggregated, anonymised data about how users navigate and interact with our platform to help us improve service quality.
• You may disable non-essential cookies at any time through your browser's settings. Please note that disabling cookies may limit certain platform features.

6. Data Security

bg367 employs a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. Our security infrastructure includes SSL encryption for all data transmitted between your device and our servers, secure data storage with access controls, and regular security audits conducted to identify and address vulnerabilities.

While we take every reasonable precaution to safeguard your data, no digital system is entirely immune to risk. We strongly encourage all users to use strong, unique passwords for their bg367 accounts and to contact our support team immediately if they suspect any unauthorised account activity.

7. Your Rights as a User

All registered users of bg367 have clearly defined rights with respect to their personal data. These rights can be exercised at any time by contacting our support team via the email address listed on this site. Your rights include:

• Right of access: you may request a full copy of all personal data we hold about you.
• Right to rectification: you may request that we correct any inaccurate or incomplete personal information.
• Right to erasure: in certain circumstances, you may request the deletion of your personal data from our systems.
• Right to restrict processing: you may request that we limit how we use your data while a request is under review.

8. Data Retention

bg367 retains personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, including the ongoing operation of your account, completion of financial transactions, and compliance with applicable legal obligations. When data is no longer required, we take appropriate steps to securely delete or anonymise it.

Certain categories of data, including transaction records and KYC documentation, may be retained for a minimum of five years in accordance with financial compliance requirements. Account data for inactive accounts may be archived after 24 consecutive months of inactivity before being subject to deletion procedures.

9. Children and Minors

bg367 is strictly an adults-only platform. You must be 21 years of age or older to register and use our services. We do not knowingly collect personal data from individuals under the age of 21. Our registration process requires date-of-birth confirmation, and KYC verification steps are in place to help enforce this requirement.

• If we become aware that personal data has been collected from a user under the age of 21, that account will be immediately suspended and the associated data deleted without delay.
• Parents or guardians who believe a minor has registered on the platform are encouraged to contact our support team immediately at the email address provided on this site.
• bg367 supports responsible gaming practices. For more information, please review our Responsible Gaming page.

10. Third-Party Services and Links

Our platform integrates with third-party payment gateways, game providers such as Pragmatic Play, Evolution Gaming, and Spribe, and technology infrastructure partners to deliver a complete gaming experience. These third parties operate under their own independent privacy policies, and bg367 cannot be held responsible for data practices outside of our direct control.

We recommend that all users review the privacy policies of any third-party services they interact with through our platform. bg367 does not embed tracking scripts from advertising networks, social media platforms, or unrelated external services on this website.

11. Changes to This Privacy Policy

bg367 reserves the right to revise this Privacy Policy at any time to reflect changes in our services, technology, or applicable legal requirements. Significant changes will be communicated to registered users via their registered email address or through a prominent notice on the platform prior to the change taking effect. The updated version will carry a revised "Last updated" date at the top of this page. We encourage all users to review this policy periodically to stay informed of how their data is being managed.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bg367 handles your personal data, please contact our dedicated support team. We are committed to responding to all privacy-related enquiries in a timely and transparent manner.

Our support team is available to assist players across all regions of Bangladesh, including Dhaka, Chittagong, Sylhet, and Khulna, during regular business hours Bangladesh Standard Time (BST, UTC+6). Contact details are available in the footer of this page.